{"id":21872,"date":"2008-05-29T00:00:00","date_gmt":"2008-05-29T00:00:00","guid":{"rendered":""},"modified":"2008-05-29T00:00:00","modified_gmt":"2008-05-29T00:00:00","slug":"uudis-21872","status":"publish","type":"post","link":"https:\/\/www.ekfl.ee\/ru\/uudis-21872\/","title":{"rendered":"Test: parema teenindusega paistavad silma Uus Maa ja 1Partner"},"content":{"rendered":"

Vaid \u00fche protsendipunkti v\u00f5rra kehvema tulemusega j\u00e4i kolmandale kohale Arco Vara, teatas Dive.<\/p>\n

Testklientide abil hinnati uuringu raames Arco Vara, Domus Kinnisvara, Eri Kinnisvara, Haabersti Maja Ober-Haus, Pindi Kinnisvara, Rime Kinnisvara, Uus Maa Kinnisvarab\u00fcroo, Vestman Kinnisvara ja 1Partner Kinnisvara teenindust.
Testkliendid p\u00e4\u00e4rdusid kolme kanali kaudu (otse esindusse, telefoni teel, e-maili teel) kinnisvarab\u00fcroosse, tundes huvi linnal\u00e4hedaste kruntide ostmise vastu eesm\u00e4rgiga hakata sinna maja ehitama.<\/p>\n

Kinnisvarab\u00fcroode teenindustase vahetul k\u00fclastusel osutus keskmiselt heaks, koondtulemusega 84 protsenti. <\/p>\n

Seevastu telefoni- ja e-postiteenindus said oluliselt madalamad hinnangud. Telefoniteeninduse tase osutus keskmiseks (76 protsenti) ning e-postiteeninduse tase j\u00e4i koondtulemusega 43 protsenti juba v\u00e4ga n\u00f5rgale tasemele.<\/p>\n

V\u00f5rreldes kahe aasta taguse ajaga on kinnisvarab\u00fcroode klienditeenindus j\u00e4\u00e4nud \u00fcldjoontes samale tasemele, oluliselt on aga halvenenud kontakti l\u00f5petamise osa.<\/p>\n

Endiselt puudulik on nimesiltide olemasolu – nimesilt oli n\u00e4htaval kohal vaid viiendikul kinnisvarab\u00fcroode t\u00e4\u00e4tajatest.<\/p>\n

Parandamist vajaks Dive’i hinnangul kindlasti ka kliendi vajaduste v\u00e4ljaselgitamine, millega ei tuldud toime neljandikul k\u00fclastusest.<\/p>\n

Allikas: 26.mai 2008.a. Eesti Postimees<\/p>","protected":false},"excerpt":{"rendered":"

Uuringufirma Dive hindas maikuus Dive Teenindustopi raames kinnisvarab\u00fcroode teeninduse taset ning tulemuste p\u00f5hjal (82 protsenti) j\u00e4id v\u00f5rdsete tulemustega esikohta jagama Uus Maa Kinnisvarab\u00fcroo ja 1Partner Kinnisvara.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"","sticky":false,"template":"","format":"standard","meta":[],"categories":[],"tags":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ekfl.ee\/ru\/wp-json\/wp\/v2\/posts\/21872"}],"collection":[{"href":"https:\/\/www.ekfl.ee\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ekfl.ee\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ekfl.ee\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ekfl.ee\/ru\/wp-json\/wp\/v2\/comments?post=21872"}],"version-history":[{"count":0,"href":"https:\/\/www.ekfl.ee\/ru\/wp-json\/wp\/v2\/posts\/21872\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ekfl.ee\/ru\/wp-json\/wp\/v2\/media?parent=21872"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ekfl.ee\/ru\/wp-json\/wp\/v2\/categories?post=21872"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ekfl.ee\/ru\/wp-json\/wp\/v2\/tags?post=21872"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}